Privacy Policy

At Divyayog Store, associated with DivyayogAshram, we respect the privacy of our customers and website visitors.

This Privacy Policy explains how we may collect, use, store, process, and protect personal information when you visit our website, purchase a product, book a service, create an account, contact customer support, or otherwise interact with Divyayog Store.

Our primary online business is Digital Products, including spiritual Ebooks, downloadable PDF publications, digital study materials, and educational resources. We may also offer selected physical spiritual products and spiritual services.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to applicable law.

1. Information We May Collect

Depending on how you use our website, we may collect information such as:

Full name
Email address
Mobile or telephone number
Billing address
Shipping address
Order details
Products or services purchased
Account information
Customer support communications
Payment transaction references
IP address
Browser and device information
Website usage information
Other information voluntarily provided by you

We aim to collect only information reasonably necessary for legitimate business, transactional, support, security, and legal purposes.

2. Information Collected During Ebook Purchases

When you purchase an Ebook, PDF publication, or other digital product, we may collect information necessary to:

Process and identify your order
Confirm payment status
Provide access to the purchased digital product
Send order-related communications
Provide technical assistance
Maintain transaction records
Prevent misuse or fraudulent transactions

Your email address and other relevant contact information may be used to provide digital delivery information or order-related support.

3. Physical Product Orders

If you purchase a physical product, we may collect your delivery information, including your name, mobile number, postal address, city, state, PIN code, and other details necessary to process and deliver the order.

Relevant delivery information may be shared with shipping or logistics providers where necessary to complete delivery.

4. Puja, Deeksha and Spiritual Services

If you book a Puja, Deeksha, consultation, Sadhana-related program, workshop, or other spiritual service, we may collect information reasonably required to manage the booking and provide the requested service.

Please avoid submitting unnecessary sensitive personal information through general website forms.

Where specific information is genuinely necessary for a requested service, its handling will be subject to applicable law and this Privacy Policy.

5. Payment Information

Payments may be processed through third-party payment service providers or payment gateways made available through our website.

Depending on the payment method, the payment provider may process information necessary to complete the transaction.

Divyayog Store does not need customers to provide OTPs, UPI PINs, card PINs, or banking passwords to our customer support team.

Customers should never share such confidential credentials with anyone claiming to represent Divyayog Store.

6. How We Use Personal Information

We may use personal information for purposes including:

Processing orders
Delivering digital products
Shipping physical products
Managing service bookings
Providing customer support
Sending order confirmations
Resolving payment or delivery issues
Maintaining customer accounts
Preventing fraud and misuse
Improving website functionality
Maintaining business and transaction records
Complying with applicable legal obligations

Where required by law, we will rely on an appropriate legal basis or obtain necessary consent.

7. Order Communications

We may use the contact information provided during checkout to communicate with you about your order.

These communications may include:

Transactional communications are different from optional promotional communications.

8. Marketing Communications

Where permitted and where any required consent has been obtained, we may send information about new Ebooks, products, services, events, or offers.

Where applicable, customers may opt out of promotional communications using the unsubscribe or opt-out method provided.

Opting out of marketing does not necessarily prevent essential transactional communications regarding an active order or service.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

Maintaining shopping cart functionality
Remembering customer preferences
Supporting account login
Website security
Understanding website performance
Analytics
Improving user experience

Some third-party services integrated with the website may also use cookies or similar technologies according to their own policies.

Where required, users may be provided with choices regarding non-essential cookies.

10. WooCommerce and Website Functions

Divyayog Store may use e-commerce and website technologies to manage:

Information entered through these functions may be processed as necessary to complete your requested transaction and operate the website.

11. Sharing of Information

We do not sell customers’ personal information.

We may share limited information with service providers where reasonably necessary to operate our business, including:

Payment processors
Hosting providers
Website technology providers
Email or communication providers
Shipping and logistics providers
Professional advisers
Security and fraud-prevention providers
Government or regulatory authorities where legally required

Service providers should receive only information reasonably necessary for the relevant purpose, subject to applicable arrangements and law.

12. Payment Service Providers

When you select an available online payment method, your transaction may be processed by an independent payment service provider.

Payment providers may collect and process transaction-related information according to their own terms and privacy policies.

Divyayog Store may receive information such as transaction status, payment reference, amount, and other information required for order reconciliation.

13. Data Security

We take reasonable administrative, organizational, and technical measures appropriate to our operations to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet-based system can guarantee absolute security.

Customers should also protect their account credentials and use secure devices and networks when making online transactions.

14. Customer Account Security

If you create an account on Divyayog Store, you are responsible for maintaining the confidentiality of your login credentials.

Please do not share your password with unauthorized persons.

If you believe your account has been accessed without authorization, contact us promptly and change your password where possible.

15. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

Order fulfilment, digital product access, customer support, accounting, fraud prevention, dispute handling, and legal or regulatory requirements.

Retention periods may differ depending on the type of information and applicable obligations.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

16. Digital Product Records

For Ebook and digital product purchases, we may retain relevant order records to verify purchases and assist customers with legitimate access or delivery issues.

Such records may include:

Order Number | Product Purchased | Purchase Date | Payment Status | Customer Contact Information

This helps us verify legitimate customer requests related to previously purchased digital products.

17. Customer Rights and Requests

Depending on applicable law and the circumstances, customers may have rights regarding their personal information.

These may include rights to request access, correction, updating, deletion, or other legally available actions concerning their personal information.

Some information may need to be retained where required for legal, tax, accounting, fraud-prevention, contractual, or dispute-resolution purposes.

To submit a privacy-related request, contact us using the details provided below.

18. Third-Party Links

Our website may contain links to external websites or services.

When you leave Divyayog Store and visit a third-party website, that website’s privacy practices and terms may apply.

We encourage users to review the privacy policies of third-party services before providing personal information.

19. Children’s Privacy

Our website and offerings are not intended to knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.

If you believe that a child has provided personal information inappropriately, please contact us so that the matter can be reviewed.

20. Legal Requirements

We may disclose or preserve information where reasonably necessary to comply with applicable law, legal proceedings, court orders, regulatory requirements, or lawful requests from competent authorities.

We may also process information where reasonably necessary to protect our legitimate rights, customers, website, or transactions, subject to applicable law.

21. International Processing

Some technology or service providers used to operate the website may process information using systems located in different jurisdictions.

Where applicable, such processing will be subject to relevant contractual, security, and legal requirements.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our website, products, services, technologies, business practices, or applicable requirements.

The latest version published on our website will display the updated date.

We encourage visitors to review this page periodically.

23. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Contact Us

For privacy-related questions:

Divyayog Ashram
12/32/103, Sonam Shree, New Golden Nest,
Bhayander East, Thane, Maharashtra 401105, India

Mobile: 8652439844
Email: divyayogaashram@gmail.com

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