Shipping & Delivery Policy

Welcome to Divyayog Store, associated with DivyayogAshram.

Our primary online business is Digital Products, including spiritual Ebooks, downloadable PDF publications, digital study materials, and educational resources.

We may also offer selected physical spiritual products and spiritual services. Delivery methods vary depending on the type of product or service purchased.

Customers are requested to carefully review the product description and applicable delivery information before completing an order.

1. Digital Products

Digital products available on Divyayog Store may include:

Ebooks
PDF Books
Downloadable Publications
Digital Spiritual Guides
Digital Study Materials
Other electronically delivered educational content

These are digital products and no physical item will be shipped unless a particular product page specifically states otherwise.

No physical shipping charges apply to products identified as digital-only products.

2. Digital Ebook Delivery

After successful payment and order confirmation, the purchased Ebook or other digital product will be delivered or made accessible according to the delivery method stated on the respective product page or order confirmation.

Depending on the product and website system, access may be provided through a download option, customer account, email, or another delivery method clearly communicated to the customer.

Customers should provide a valid and accessible email address and mobile number while placing an order.

3. Digital Delivery Time

Digital products are generally delivered or made available after successful payment and order confirmation according to the delivery information displayed for the relevant product.

Occasionally, delivery may be delayed because of payment confirmation, technical issues, system maintenance, incorrect customer information, or other circumstances.

If you have successfully paid but cannot access your digital product, please contact our customer support team.

4. Digital Product Not Received

If your payment is successful but you have not received or cannot access your purchased Ebook or PDF, please contact us with:

Customer name
Order number
Purchased Ebook or digital product name
Registered email address
Registered mobile number
Payment reference, if available

Our team will verify the order and assist with genuine delivery or access issues.

Please also check your email spam, junk, and promotions folders if delivery information was sent by email.

5. No Physical Shipping for Digital Products

Ebooks, PDFs, and products specifically identified as Digital Products are delivered electronically.

Therefore:

No courier shipment is required.
No physical package will be sent.
No physical shipping charges apply to digital-only products.

Customers should verify that they are purchasing the correct format and language before completing the order.

6. Physical Products

Divyayog Store may separately offer physical spiritual products, including selected Yantras, Malas, Kavach, spiritual accessories, and other physical items.

Products identified as physical products require shipping to the delivery address provided by the customer.

Shipping charges, where applicable, may depend on the product, destination, order value, shipping method, or other relevant factors.

Applicable charges should be communicated during checkout or as otherwise stated before completion of the purchase.

7. Physical Product Processing and Dispatch

Eligible physical products are generally processed and dispatched within 3 to 7 working days, unless a different processing period is stated on the respective product page.

Certain customized, personalized, energized, consecrated, or specially prepared spiritual products may require additional preparation time.

Where applicable, customers should review the estimated processing information provided for the specific product.

Working days exclude Sundays and applicable public holidays.

8. Estimated Delivery Time

Delivery time for physical products depends on the shipping destination, courier availability, local conditions, and other logistical factors.

The dispatch period and courier transit period are separate.

Any delivery estimate provided by Divyayog Store is an estimate and may be affected by circumstances outside our reasonable control.

If an order is materially delayed, customers may contact our support team for available order information.

9. Shipping Address

Customers are responsible for providing a complete and accurate shipping address while placing an order for a physical product.

Please verify:

Recipient Name
House/Building Details
Street/Area
City
State
PIN Code
Mobile Number

Divyayog Store may not be responsible for delays or failed deliveries resulting from materially incorrect or incomplete information supplied by the customer, subject to applicable law.

10. Incorrect or Incomplete Address

If you notice an error in your shipping address after placing an order, contact our customer support team as soon as possible.

We will try to assist if the order has not already been dispatched.

Once the shipment has been handed over to the courier, changing the delivery address may not always be possible.

11. Damaged or Incorrect Physical Product

If you receive a damaged, defective, or materially incorrect physical product, please contact our customer support team promptly after delivery.

Please provide:

Order Number
Product Name
Description of the Issue
Clear photographs or other reasonable evidence of the issue

After verification, we will provide an appropriate resolution according to our Refund & Cancellation Policy and applicable law.

12. Undelivered or Returned Shipments

A physical shipment may be returned due to an incorrect address, unavailable recipient, delivery refusal, courier limitations, or other delivery-related reasons.

If a shipment is returned to us, customers may contact our support team to understand the available re-dispatch or resolution options.

Additional shipping charges may apply for customer-requested re-dispatch where legally permissible and appropriate.

13. International Shipping

If international shipping is offered for a particular physical product, availability and charges may vary by destination.

Customs duties, import taxes, local charges, and regulatory requirements may apply depending on the destination country.

Where applicable, these charges may be the customer’s responsibility unless otherwise stated before purchase.

अगर आप international physical shipping नहीं करते हैं, तो इस section को हटा दें।

14. Puja, Deeksha and Spiritual Services

Puja, Deeksha, consultations, online spiritual programs, Sadhana-related services, workshops, and similar services are services and not physical shipments, unless a particular service package specifically includes physical materials.

Service delivery may take place online, at DivyayogAshram, at another communicated location, or according to the arrangements stated on the respective service page.

Where a service includes physical Sadhana materials, applicable shipping or collection information will be communicated separately.

15. Digital and Physical Products in the Same Order

If an order contains both digital and physical products, their delivery methods will be different.

The digital product will be delivered electronically according to its applicable delivery instructions.

The physical product will be processed and shipped separately according to the physical shipping conditions stated in this policy.

Receiving a digital product does not mean that a physical item included in the same order has been dispatched.

16. Order and Delivery Support

For delivery-related assistance, please contact:

Divyayog Store
DivyayogAshram

WhatsApp / Customer Support: 7710812329
Email: [Your Official Support Email]
Business Address: [Complete Business Address]
Support Hours: [Actual Support Hours]

When contacting us about an existing order, please keep your Order Number and registered contact details available.

17. Related Policies

Customers should also review the following policies before completing a purchase:

Refund & Cancellation Policy
Terms & Conditions
Privacy Policy

Digital products, physical products, and spiritual services may have different delivery and cancellation conditions.

18. Policy Updates

Divyayog Store may update this Shipping & Delivery Policy when required to reflect changes in our products, delivery methods, logistics, or applicable requirements.

The latest version displayed on our website will contain the current effective or updated date.

Nothing in this policy is intended to limit rights available to customers under applicable law.