Customer Grievance Redressal Policy

Divyayog Ashram is committed to providing customers with a clear process for raising concerns relating to orders, payments, products, delivery and services.

How to Raise a Complaint

Customers may contact us regarding:

  • Payment issues
  • Order issues
  • Physical product delivery
  • Incorrect or damaged products
  • Digital product access
  • Cancellation requests
  • Puja or Deeksha booking-related issues
  • Privacy-related concerns
  • Other customer service matters

Please provide your name, order number, registered mobile number and a clear description of the issue.

Grievance Contact

Divyayog Ashram

Address:
12/32/103, Sonam Shree,
New Golden Nest, Bhayander East,
Thane, Maharashtra 401105, India

Mobile: 8652439844
Email: divyayogaashram@gmail.com

We will make reasonable efforts to review and respond to customer complaints within an appropriate timeframe.

Complex matters involving banks, payment gateways, courier companies or other third parties may require additional time.

Customers are requested to cooperate by providing transaction details, photographs, screenshots or other information reasonably necessary to investigate the complaint.