Refund & Cancellation Policy

Last Updated: September 2026

At Divyayog Store, we aim to provide clear and transparent information regarding cancellations, refunds, digital products, physical products, and spiritual services.

Our primary online business includes Digital Products, such as spiritual Ebooks, downloadable PDF publications, digital study materials, and educational resources.

We may also offer selected physical spiritual products and spiritual services. Since the nature and delivery of each category is different, separate cancellation and refund conditions apply.

Customers are requested to carefully read the product description and this policy before completing a purchase.

1. Digital Ebooks and PDF Products

Digital products include Ebooks, PDF books, downloadable publications, digital guides, and other electronically delivered educational materials available on Divyayog Store.

Digital products do not require physical shipping.

Because digital content may become accessible after purchase or delivery, cancellation or refund requests may not normally be accepted once the digital product has been successfully delivered, downloaded, accessed, or made available to the customer, except where required by applicable law.

Customers should carefully check the title, language, description, format, price, and other product information before completing their purchase.

2. Digital Product Delivery Issues

If you successfully complete payment but do not receive or cannot access your purchased Ebook or PDF, please contact our customer support team.

Please provide:

Order number
Name used for the order
Registered email address or mobile number
Name of the purchased Ebook
Payment reference, where applicable

We will verify the order and assist with legitimate digital delivery or access issues.

A technical delivery problem does not automatically require cancellation of the order if the purchased digital product can be successfully re-delivered or access can be restored.

3. Duplicate Payment

If the same order is accidentally charged more than once, please contact our support team with the relevant order and payment details.

After verification, an eligible duplicate payment may be refunded to the applicable payment source or handled according to the available payment process.

Processing and settlement times may depend on the payment method, bank, or payment service provider.

4. Incorrect Digital Product

If Divyayog Store delivers a digital product different from the product confirmed in your order, please contact us promptly.

After verification, we will take appropriate steps to provide the correct purchased digital product.

Where correction or replacement is not reasonably possible, an appropriate refund may be considered in accordance with applicable law and the circumstances of the order.

5. Cancellation of Digital Product Orders

A digital product order may be eligible for cancellation if the cancellation request is received before the digital content has been delivered, accessed, downloaded, or otherwise made available, where technically and operationally possible.

Once the digital product has been delivered or made accessible, cancellation is generally not available, subject to applicable law.

6. Physical Products

Divyayog Store may also offer selected physical spiritual products such as Yantras, Malas, Kavach, spiritual accessories, and other items.

Cancellation or refund eligibility for physical products depends on the order status and the nature of the product.

If you wish to cancel an eligible physical product order, please contact us as soon as possible before dispatch.

Once an order has been dispatched, cancellation may not be possible. Any applicable return or refund request will be handled according to the product condition, delivery status, product description, and applicable law.

7. Customized, Energized or Specially Prepared Products

Certain spiritual products may be customized, personalized, specially prepared, energized, consecrated, or prepared for a specific customer or purpose.

Where clearly disclosed before purchase, such products may have limited cancellation or return eligibility after preparation has begun.

Any statutory rights available to the customer under applicable law remain unaffected.

8. Damaged, Defective or Incorrect Physical Product

If you receive a physical product that is damaged, defective, or materially different from the item ordered, please contact us promptly after delivery.

Please provide your order number and appropriate photographs or other reasonable information showing the issue.

After verification, we may provide an appropriate replacement, resolution, or refund as applicable.

Normal wear, damage caused after delivery, misuse, improper storage, or damage caused by the customer may not qualify for a refund or replacement.

9. Puja, Deeksha and Spiritual Services

Divyayog Store may provide Puja, Deeksha, Sadhana-related programs, spiritual consultations, workshops, or other spiritual services.

These services may involve advance preparation, scheduling, materials, practitioner time, or other arrangements.

Cancellation eligibility depends on the particular service and whether preparation or performance has already started.

Any special cancellation conditions applicable to a service should be stated on the respective service page.

10. Services Already Performed

Once a booked spiritual service has been fully performed or completed as agreed, refund requests based solely on a change of mind may generally not be accepted.

If a service has not been provided as described or there is a genuine order-related problem, customers may contact us for review.

Each genuine complaint will be considered according to the circumstances and applicable law.

11. Event, Shivir or Workshop Cancellation

For paid Shivir, workshops, training programs, or similar events, cancellation terms may vary depending on the event.

If DivyayogAshram or Divyayog Store cancels an eligible paid event, registered participants will be informed about the applicable alternative, rescheduling, credit, or refund process.

Customer-requested cancellations will be handled according to the conditions communicated for that particular event.

12. Refund Processing

When a refund is approved, it will normally be processed through an appropriate available payment method.

The time required for the refunded amount to appear may vary depending on the customer’s bank, payment method, payment gateway, and settlement process.

Divyayog Store cannot control additional processing time taken by banks or payment service providers after a refund has been initiated.

13. Failed or Pending Payments

If a payment fails but an amount appears to have been debited, customers should first check their payment status and bank account.

In some cases, failed or incomplete transactions may be automatically reversed by the bank or payment provider.

If an order remains unresolved, please contact us with the payment reference and relevant order details so that we can check the transaction status available to us.

14. How to Request Support, Cancellation or Refund

To submit a request, contact Divyayog Store Customer Support with the following details:

Customer Name:
Order Number:
Registered Email/Mobile:
Product or Service Name:
Reason for Request:
Payment Reference, if applicable:

For damaged or incorrect physical products, supporting photographs may also be requested.

15. Customer Support

Divyayog Store
DivyayogAshram

WhatsApp / Customer Support: 7710812329
Email: [Your Official Support Email]
Business Address: [Your Complete Business Address]
Support Hours: [Your Actual Support Hours]

We recommend contacting us through the contact details published on our official website.

16. Policy Updates

Divyayog Store may update this Refund & Cancellation Policy when necessary to reflect changes in products, services, business operations, payment processes, or applicable requirements.

The latest version published on our website will contain the current effective or updated date.

Nothing in this policy is intended to restrict any rights or remedies available to customers under applicable law.